Saturday, January 2, 2010

Online Voicemail For Your Small Business

By Caressa Waechter

The modern dynamic marketplace with the Internet completely changing the way business is conducted, 24x7 customer care solutions are in big demand. Some of the hottest software products in this segment are Internet business voicemail downloads. In fact, they have become a necessary tool for improving profits.

When it comes to conducting business via the Internet, you need to cater to customers and clients logging in during different time zones. You cannot have a staff working round the clock. So, even when business hours are over, your voicemail boxes will at least be active to greet your callers and record their problems, complaints or queries.

A small business that is run from your home will only require a voice modem for a line to the Internet. No other hardware is required for the purpose except of course your computer. However, if you want to use multiple lines, you can use a telephony board. In either case, you can get really good Internet business voicemail programs for free on the Internet.

When looking for an Internet business voicemail solution check to see if it supports multiple telephone lines even if you won't be using all of them. Usually you can get an option to use up to 64 lines at a time. A good program will allow you to set up unlimited number of voicemail boxes with each linked to an email address or Internet access page.

Any good software will provide you several free professionally recorded greetings and also give you text-to-speech voice synthesis, recording capability or using Wav and MP3 files. Don't download a program that does not allow you to forward messages by email or upload to the Internet. You can also find remote access integration in some programs.

You can look for additional features in Internet business voicemail programs like call transfer, call key select for data entry, auto-hours switch on and off, call simulator, free plugins, etc. - 16890

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