Sunday, July 19, 2009

LMS Training An Effective Conflict Management Tool in the Workplace

By Wanda Craig

Staff members working in all kinds of organizations and companies benefit largely from LMS training in conflict management.

Conflict in the workplace can prompt a series of other problems, but not limited to increased absenteeism, the creation of factions, resignations, low productivity and low creativity. For that reason, every penny is well spent towards effective LMS training for conflict management.

After all, conflict management training is meant to protect a company's most valuable asset: content and productive employees. A strong training course can provide staff members and supervisors with the tools required to deal with workplace conflicts as they develop. LMS courses should focus on the different strategies and tools employees and managers can use to communicate and arrive at positive solutions to workplace conflict.

Self-awareness is often a focal point of a conflict management course. Students learn to be firm and stand their ground, how to be assertive and avoid aggressive or passive aggressive behavior, and how to reach a positive solution without losing one's patience. Employees are able to improve their communication skills as well as recognize and find solutions to the various kinds of workplace conflict.

Workplace conflicts often require a strong leader to mediate between parties and help employees arrive at a solution. However, despite the clearest goals, assigned tasks and roles within a team of staff, and the support of a strong manager, conflict is impossible to prevent completely. And conflict, after all, is only a natural part of life, and a way for people to learn to work together more efficiently.

Supervisors should recognize conflict as such and remember that conflict isn't a bad thing; it helps to prevent situations in which staff withhold frustration, resentment or other negative feelings, and ultimately allow them to manifest in other ways. Conflict allows employees to move on from old problems by getting everything out in the open.

The major long term benefit of LMS training in conflict management is that employees develop a better attitude towards conflict itself; it becomes a natural process that must be worked out, rather than an ugly situation to attempt to ignore or brush aside. - 16890

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